The Roleplay / Dungeon Master theorem - My guess
Jagex has a user-friendly policy. They've also adhered to it. The policy has resulted in an enormous increase in the number of RuneScape gold feedback and users. Jagex is likened to widening one's eyes but not closing the other when a great deal of light strikes them. This causes them not being able to effectively review any feedback and follow any requests. Jagex isn't the only community I see...
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