Jagex has a user-friendly policy. They've also adhered to it. The policy has resulted in an enormous increase in the number of RuneScape gold feedback and users. Jagex is likened to widening one's eyes but not closing the other when a great deal of light strikes them. This causes them not being able to effectively review any feedback and follow any requests.
Jagex isn't the only community I see this problem with. In fact the case of community leaders choosing co-leaders to lead the community, they're encouraged to create some policies so confusion is not created. Although this is the way the policies are created, it's not a good decision to keep a policy or filter in place for too long. Sites are able to filter the same amount of traffic, even if activity is declining. This can lead to an increase in inactivity and a lack of content.
To better explain this, I will use an example from my own experience. The amount of people who participate in Clan Chats determines how I behave and talk. If there are just a few players in CC I will try to chat with them, play with them and just be silly.
However, when there's about 15 people on the chat, I become a bit more serious (still friendly) and don't become more personal than normal. This is due to the fact that I am accountable for moderated clan chats which are larger and more likely than normal to have some trolls. Dynamic filtering can also be used.
The second assumption is that Jagex's plan in March 2004 to offer "Randomly generated scenarios, where a new adventure is generated for you and your friends each time you go on it. "Form an adventure party and embark on your personal quest" (source). This new ability is useful.
Evidence: Not really. But the game engine of RuneScape is part of MechScape/Stellar Dawn therefore it is possible that RuneScape is able to do things previously unattainable.
The Roleplay / Dungeon Master theorem - My guess as to how this all connects. What could this mean? It could be the questing of players within dynamically generated realms. This would allow for groups of gamers to go on custom quests in the dungeons. The skill could be required to enable an adventurer to control the adventures. As such the skill would be for the "dungeon master" or adventurer/roleplayer to be able to better control the adventure (maybe it'd allow more people in the adventure, higher level enemies, better loot, etc). This is in line with MMG's claim that buy OSRS gold "the community will love this" because it is very focused on the community. But, he could have simply said that players would love it.